Author: richard.norman
Last saved by: Johnson, Jennifer G.
Company: Florida Department of Education

2024 - 2025

Florida Department of Education
Curriculum Framework 

Program Title:	Automotive Service Management Technology
Career Cluster:	Transportation, Distribution and Logistics

AAS
CIP Number | 0615080300
Program Type | College Credit
Program Length | 68 credit hours
CTSO | SkillsUSA
SOC Codes (all applicable) | Please see the CIP to SOC Crosswalk located at the link below.
CTE Program Resources | http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Transportation, Distribution and Logistics  career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Transportation, Distribution and Logistics career cluster. 

The content includes but is not limited to instruction in diagnosis of malfunctions in the repair of engines, fuel, electrical, cooling and brake systems; drive train and suspension systems; radiators; transmissions and carburetors; basic management concepts; troubleshooting skills; and servicing, maintaining and repairing all mechanical systems or gasoline and diesel powered automobiles including fuel, electrical, cooling, brake, drive, suspension and related systems.  The course content should also include training in communication, leadership, human relations and employability skills; and safe, efficient work practices.  This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the Automotive Service industry; planning, management, finance, technical and product skills, underlying principles of technology, labor issues, community issues and health, safety, and environmental issues.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 68 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate proficiency in equipment skills and safety regulations relating to the automotive industry.
02.0	Apply electrical and electronic skills in diagnosing/troubleshooting malfunctions of electrical/electronic components.
03.0	Demonstrate proficiency in servicing steering, suspension, and wheel systems.
04.0	Demonstrate proficiency in servicing automotive brake systems.
05.0	Demonstrate proficiency in servicing cooling, air conditioning and heating services.
06.0	Demonstrate proficiency in engine performance service.
07.0	Demonstrate proficiency in automatic transmission/trans-axle service.
08.0	Demonstrate proficiency in servicing manual drive trains and axles.
09.0	Demonstrate proficiency in engine repair service.
10.0	Demonstrate proficiency in management skills.
11.0	Demonstrate proficiency in appropriate communication skills.
12.0	Demonstrate proficiency in appropriate math skills.
13.0	Demonstrate proficiency in appropriate understanding of basic science.
14.0	Demonstrate proficiency in employability skills.
15.0	Demonstrate proficiency in understanding entrepreneurship.
16.0	Demonstrate proficiency in acceptable employee behavior in the automotive industry.

Florida Department of Education
Student Performance Standards

Program Title:	Automotive Service Management Technology
CIP Number:	0615080300
Program Length:	68 credit hours

At the completion of this program, the student will be able to:
01.0	Demonstrate proficiency in equipment skills and safety regulations relating to the automotive industry.  The student will be able to:
01.01	Apply shop safety rules, EPA, and OSHA standards.
01.02	Comply with the required use of safety glasses, ear protection, gloves, and shoes during lab/shop activities.
01.03	Identify and initiate appropriate emergency response procedures.
01.04	Identify, use and maintain hand and power tools properly.
01.05	Identify and use proper placement of floor jacks and jack stands.
01.06	Identify and practice using appropriate precision measuring tools and torque methods.
01.07	Identify and describe the proper procedure to apply and remove automotive fasteners, to include thread repair.
01.08	Identify and use metric and English measurement skills.
01.09	Use computer and operate keyboard.
01.10	Identify automobiles according to engine location, cylinders, type of drive system, purpose, etc.
01.11	Identify and describe typical automotive lubricants and lubricant properties.
01.12	Interpret the Federal Law as recorded in (29 CFR-1910.1200).
01.13	Identify and describe typical automotive seals and gaskets.
01.14	Utilize flat rate manuals, service manuals, service bulletins, parts manuals, and electronic service information.
01.15	Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
01.16	Demonstrate knowledge of applicable certifications.
01.17	Describe and identify supplemental restraint systems (SRS).
01.18	Disable supplemental restraint systems (SRS) in accordance with manufacturers' procedures.
02.0	Apply electrical and electronic skills in diagnosing/troubleshooting malfunctions of electrical/electronic components.  The student will be able to:
02.01	Demonstrate proper use of a digital multi-meter (DMM) when measuring source voltage, voltage drop (including grounds), current flow and resistance.
02.02	Check operation of electrical circuits with a test light.
02.03	Demonstrate knowledge of the causes and effects from shorts, grounds, opens, and resistance problems in electrical/electronic circuits.
02.04	Research applicable vehicle and service information, vehicle service history, service precautions, and technical service bulletins.
02.05	Demonstrate knowledge of electrical/electronic series, parallel, and series-parallel circuits using principles of electricity (Ohm’s Law).
02.06	Check operation of electrical circuits with fused jumper wires.
02.07	Use wiring diagrams during the diagnosis (troubleshooting) of electrical/electronic circuit problems.
02.08	Diagnose the cause(s) of excessive key-off battery drain (parasitic draw); determine necessary action.
02.09	Inspect and test fusible links, circuit breakers, and fuses; determine necessary action.
02.10	Inspect and test switches, connectors, relays, solenoid solid state devices, and wires of electrical/electronic circuits; determine necessary action.
02.11	Replace electrical connectors and terminal ends.
02.12	Repair wiring harness.
02.13	Perform solder repair of electrical wiring.
02.14	Check electrical/electronic circuit waveforms; interpret readings and determine needed repairs.
02.15	Repair CAN/BUS wiring harness.
02.16	Perform starter current draw tests; determine necessary action.
02.17	Perform starter circuit voltage drop tests; determine necessary action.
02.18	Inspect and test starter relays and solenoids; determine necessary action.
02.19	Remove and install starter in a vehicle.
02.20	Inspect and test switches, connectors, and wires of starter control circuits; determine necessary action.
02.21	Differentiate between electrical and engine mechanical problems that cause a slow-crank or a no-crank condition.
02.22	Perform battery state-of-charge test; determine necessary action.
02.23	Inspect interior and exterior lamps and sockets including headlights and auxiliary lights (fog lights/driving lights); replace as needed.
02.24	Remove, inspect, and re-install generator (alternator).
02.25	Perform charging system output test; determine necessary action.
02.26	Diagnose (troubleshoot) charging system for causes of undercharge, no-charge, or overcharge conditions.
02.27	Perform charging circuit voltage drop tests; determine necessary action.
02.28	Diagnose (troubleshoot) the causes of brighter-than-normal, intermittent, dim, or no light operation; determine necessary action.
02.29	Aim headlights.
02.30	Identify system voltage and safety precautions associated with high-intensity discharge headlights.
02.31	Diagnose (troubleshoot) incorrect operation of motor-driven accessory circuits; determine necessary action.
02.32	Diagnose (troubleshoot) causes of incorrect wiper operation; diagnose wiper speed control and park problems; perform necessary action.
02.33	Inspect and test gauges and gauge sending units for causes of abnormal gauge readings; determine necessary action.
02.34	Inspect, adjust, or replace generator (alternator) drive belts; check pulleys and tensioners for wear; check pulley and belt alignment.
02.35	Diagnose (troubleshoot) causes of incorrect horn operation; perform necessary action.
02.36	Diagnose (troubleshoot) the causes of incorrect operation of warning devices and other driver information systems; determine necessary action.
02.37	Diagnose (troubleshoot) windshield washer problems; perform necessary action.
02.38	Verify operation of instrument panel gauges and warning/indicator lights; reset maintenance indicators.
02.39	Diagnose (troubleshoot) incorrect operation of cruise control systems; determine necessary action.
02.40	Diagnose (troubleshoot) radio static and weak, intermittent, or no radio reception; determine necessary action.
02.41	Describe the operation of keyless entry/remote-start systems.
02.42	Diagnose (troubleshoot) incorrect electric lock operation (including remote keyless entry); determine necessary action.
02.43	Diagnose (troubleshoot) supplemental restraint system (SRS) problems; determine necessary action.
02.44	Disable and enable an airbag system for vehicle service; verify indicator lamp operation.
02.45	Remove and reinstall door panel.
02.46	Check for module communication errors (including CAN/BUS systems) using a scan tool.
02.47	Verify windshield wiper and washer operation, replace wiper blades.
02.48	Diagnose (troubleshoot) body electronic system circuits using a scan tool; determine necessary action.
02.49	Diagnose the cause(s) of false, intermittent, or no operation of anti-theft systems.
02.50	Describe the process for software transfers, software updates, or flash reprogramming on electronic modules.
02.51	Confirm proper battery capacity and conductance for vehicle application; perform battery capacity and conductance test; determine necessary action.
02.52	Maintain or restore electronic memory functions.
02.53	Inspect and clean battery; fill battery cells; check battery cables, connectors, clamps, and hold-downs.
02.54	Perform slow/fast battery charge according to manufacturer’s recommendations.
02.55	Jump-start vehicle using jumper cables and a booster battery or an auxiliary power supply.
02.56	Identify high-voltage circuits of electric or hybrid electric vehicle and related safety precautions.
02.57	Identify electronic modules, security systems, radios, and other accessories that require re-initialization or code entry after reconnecting vehicle battery.
02.58	Identify hybrid vehicle auxiliary (12v) battery service, repair, and test procedures.
03.0	Demonstrate proficiency in servicing steering, suspension and wheel systems.  The student will be able to:
03.01	Diagnose suspension problems.
03.02	Diagnose wheel/tire vibrations, shimmy and tramp.
03.03	Diagnose steering problems.
03.04	Lubricate suspension, steering gear and linkage.
03.05	Inspect steering systems.
03.06	Inspect suspension systems.
03.07	Inspect and test shock absorbers and struts.
03.08	Check power steering fluid level and condition.
03.09	Inspect, repair and replace tires and wheels.
03.10	Rotate wheels and tires.
03.11	Balance wheels.
03.12	Service wheel bearings and grease seals on non-drive axles/spindles.
03.13	Remove and replace spindles and ball joints.
03.14	Remove and replace shock absorbers and strut assemblies.
03.15	Measure and adjust torsion bar height
03.16	Remove and replace coil springs/torsion bars
03.17	Remove and replace control arms and bushings
03.18	Remove and replace steering linkage components.
03.19	Remove and replace steering dampers
03.20	Remove and replace manual/power steering gear assemblies.
03.21	Check and perform wheel alignment.
03.22	Remove and replace power steering pumps.
03.23	Check and perform four-wheel alignment.
03.24	Disable and enable supplemental restraint system (SRS)
03.25	Remove and replace steering wheel; center /time supplemental restraint system clock spring
03.26	Test and diagnose components of electronically controlled steering systems using a scan tool; determine necessary action
03.27	Identify and test tire pressure monitoring system (indirect and direct) for operation; calibrate system; verify operation of instrument panel lamps.
03.28	Demonstrate knowledge of steps required to remove and replace sensors in a tire pressure monitoring system.
03.29	Determine proper power steering fluid type; inspect fluid level and condition
03.30	Inspect for power steering fluid leakage; determine necessary action
03.31	Dismount, inspect, and remount tire on wheel equipped with tire pressure monitoring system sensor
03.32	Remove and reinstall press fit power steering pump pulley; check pulley and belt alignment
03.33	Inspect rear suspension system leaf spring(s), bushings, center pins/bolts, and mounts
03.34	Diagnose vehicle wander, drift, pull, hard steering, bump steer, memory steer, torque steer, and steering return concerns; determine necessary action
03.35	Perform pre-alignment inspection and measure vehicle ride height; perform necessary action
03.36	Inspect tire condition; identify tire wear patterns; check for correct tire size and application (load and speed ratings) and adjust air pressure; determine necessary action
03.37	Dismount, inspect, and remount tire on wheel; balance wheel and tire assembly (static and dynamic).
03.38	Repair tire using internal patch
03.39	Reset steering angle sensor
03.40	Inspect electric power-assisted steering.
04.0	Demonstrate proficiency in servicing automotive brake systems.  The student will be able to:
04.01	Diagnose brake system problems.
04.02	Diagnose combination valve malfunctions.
04.03	Perform operational inspections.
04.04	Inspect brake assemblies.
04.05	Remove and replace calipers and rotors
04.06	Refinish rotors
04.07	Refinish brake drums
04.08	Replace drum brake shoes and disc pads
04.09	Identify anti-locking braking systems (ABS) principle and components.
04.10	Inspect and replace brake lines and hoses
04.11	Adjust brake shoes
04.12	Adjust parking brakes.
04.13	Replace/repair wheel cylinders
04.14	Remove and replace wheel cylinders
04.15	Bleed hydraulic brakes
04.16	Repair or replace parking brake cables and linkage
04.17	Remove and replace master cylinders
04.18	Remove and replace hydraulic power boosters.
04.19	Flush brake systems
04.20	Service and repair power assist and brake control systems.
04.21	Service and repair front and rear disc brakes.
04.22	Replace vacuum brake boosters; perform necessary action.
04.23	Inspect, diagnose, and repair anti-locking brake systems.
04.24	Describe importance of operating vehicle to burnish/break-in replacement brake pads according to manufacturer’s recommendations.
04.25	Fabricate brake lines using proper material and flaring procedures (double flare and ISO types)
04.26	Identify components of brake warning light system
04.27	Inspect, test, and/or replace components of brake warning light system
04.28	Test, diagnose, and service electronic brake control system speed sensors (digital and analog), toothed ring (tone wheel), and circuits using a graphing multi-meter (GMM)/digital storage oscilloscope (DSO) (includes output signal, resistance, shorts to voltage/ground, and frequency data).
04.29	Diagnose electronic brake control system braking concerns caused by vehicle modifications (tire size, curb height, final drive ratio, etc.).
04.30	Describe the operation of a regenerative braking system
04.31	Identify and inspect electronic brake control system components; determine necessary action.
04.32	Bleed the electronic brake control system hydraulic circuits.
05.0	Demonstrate proficiency in servicing cooling, air conditioning and heating systems.  The student will be able to:
05.01	Diagnose overheating problems.
05.02	Check radiator coolant level.
05.03	Test and add coolant
05.04	Pressure test cooling systems
05.05	Test radiator caps
05.06	Inspect, remove and replace radiator and heater hoses
05.07	Remove, test and replace thermostats.
05.08	Flush cooling systems and replace coolant.
05.09	Remove and replace radiators
05.10	Remove and replace water pumps.
05.11	Diagnose basic air conditioning system problems.
05.12	Inspect and performance test air conditioning systems.
05.13	Identify, recover, evacuate and charge basic air conditioning systems; add refrigerant and oil as needed.
05.14	Leak test basic air conditioning systems.
05.15	Service air conditioning electrical circuits.
05.16	Service vacuum circuits.
05.17	Remove and replace components in basic air conditioning systems.
05.18	Remove and replace engine fan clutches and electric cooling fan and controls.
05.19	Remove and replace blower motors.
05.20	Remove and replace heater cores, control units and cables.
05.21	Diagnose and repair electronic air conditioning controls.
05.22	Determine procedure to remove and reinstall evaporator; determine required oil quantity.
05.23	Remove, inspect, and reinstall condenser; determine required oil quantity.
05.24	Determine procedure to remove, inspect and reinstall heater core.
05.25	Identify Hybrid vehicle A/C system electrical circuits and service/safety precautions.
05.26	Using a scan tool, observe and record related HVAC data and trouble codes
05.27	Determine need and procedure for flushing A/C system and determine need for an additional A/C system filter; perform necessary action.
05.28	Diagnose temperature control problems in the HVAC system. Determine PCM ability to interrupt system operation; determine necessary action
05.29	Inspect and test heater control valve perform necessary action
05.30	Inspect condition of refrigerant oil removed from A/C system; determine necessary action.
05.31	Determine recommended oil and oil capacity for system application
05.32	Inspect, test, service or replace A/C compressor clutch components and or assembly; check for clutch air gap; adjust as necessary
05.33	Identify refrigerant type; select and connect proper gauge set; record temperature and pressure readings.
05.34	Perform correct use and maintenance of refrigerant handling equipment according to equipment manufacturer’s standards.
05.35	Identify proper procedures to recycle, label, and store refrigerant.
06.0	Demonstrate proficiency in engine performance service.  The student will be able to:
06.01	Analyze engine performance.
06.02	Perform running cylinder balance tests.
06.03	Perform cylinder compression tests.
06.04	Check the engine performance and drivability using industry recognized diagnostic techniques.
06.05	Check the ignition advance in a vehicle.
06.06	Inspect and test primary circuits.
06.07	Remove and replace ignition coils.
06.08	Remove and replace ignition switches; perform necessary action.
06.09	Inspect, remove and replace ignition wires.
06.10	Remove, gap and replace spark plugs.
06.11	Service electronic ignition systems.
06.12	Service air cleaners.
06.13	Inspect, remove and replace fuel filters; where applicable.
06.14	Measure fuel flow and pressure.
06.15	Remove and replace fuel lines.
06.16	Remove and replace fuel pumps.
06.17	Remove and replace fuel injectors
06.18	Service fuel injection systems.
06.19	Service positive crankcase ventilation (PCV) systems.
06.20	Service evaporative control systems.
06.21	Service air-injection systems.
06.22	Service exhaust gas recirculation (EGR) systems.
06.23	Inspect, remove, and replace catalytic converter.
06.24	Diagnose mechanical, ignition and fuel emission problems.
06.25	Inspect, remove, and replace exhaust system components.
06.26	Perform cylinder leakage tests.
06.27	Diagnose, test, and replace on-board computer controls.
06.28	Diagnose, service, and replace computerized sensors.
06.29	Remove and replace turbo chargers.
06.30	Check turbo charger systems.
06.31	Identify and demonstrate knowledge of basic diesel fuel systems.
06.32	Identify and demonstrate knowledge of diesel fuel injection pump timing systems.
06.33	Test and service diesel preheating systems.
06.34	Retrieve and record diagnostic trouble codes, OBD monitor status, and freeze frame data; clear codes when applicable.
06.35	Access and use service information to perform step-by-step (troubleshooting) diagnosis.
06.36	Describe the importance of running all OBDII monitors for repair verification.
07.0	Demonstrate proficiency in automatic transmission/trans-axle service.  The student will be able to:
07.01	Performance test automatic transmissions.
07.02	Change transmission oil and filter.
07.03	Adjust shift linkage.
07.04	Adjust neutral safety switches.
07.05	Remove and replace external gaskets and seals.
07.06	Pressure flush transmission cooler assemblies.
07.07	Diagnose malfunctions of automatic transmissions such as fluid leaks, fluid condition, slipping, lock-up and shift problems.
07.08	Diagnose, repair, and replace trans-axles.
07.09	Service valve bodies.
07.10	Rebuild transmission/transaxle assemblies.
07.11	Remove and replace extension housings and bushings.
07.12	Check fluid level in a trans. equipped with a dipstick inspect fluid condition and determine necessary action
07.13	Identify and interpret transmission concern; differentiate between engine performance and trans. concerns; determine necessary action.
07.14	Research applicable vehicle and service information fluid type, vehicle service history, service precautions and technical service bulletins.
07.15	Perform lock-up converter tests; determine necessary action.
07.16	Perform stall test; determine necessary action.
07.17	Perform pressure tests (including trans. equipped with electronic pressure control) determine necessary action.
07.18	Describe the operational characteristics of a Continuously Variable Trans.
07.19	Describe the operational characteristics of a hybrid vehicle drive train.
07.20	Inspect, test, adjust, repair, or replace electrical/electronic components and circuits including computers, solenoids, sensors, relays, terminals, connectors, switches, and harnesses.
07.21	Remove and replace automatic transmission and transaxle mounts.
07.22	Diagnose and repair vehicle electronic speed sensors.
08.0	Demonstrate proficiency in servicing manual drivetrains and axles. The student will be able to:
08.01	Diagnose manual drivetrain concerns.
08.02	Diagnose and performance test manual transmission problems.
08.03	Check fluid condition; check for leaks; determine necessary action.
08.04	Research applicable vehicle and service information, fluid type, vehicle service history, service precautions and technical service bulletins.
08.05	Inspect clutch pedal linkage, automatic adjuster mechanisms, brackets, bushings, pivots and springs; perform necessary action.
08.06	Diagnose clutch noise, binding, slippage, pulsation and chatter; determine necessary action.
08.07	Drain and refill manual transmission and final drive unit.
08.08	Bleed clutch hydraulic system.
08.09	Check and adjust clutch master cylinder fluid level; check for leaks.
08.10	Diagnose noise concerns through the application of trans. power-flow principles.
08.11	Diagnose hard shifting and jumping out of gear concerns; determine necessary action.
08.12	Diagnose trans. final drive assembly noise and vibration concerns; determine necessary action.
08.13	Describe the operational characteristics of an electronically controlled manual transmission.
08.14	Inspect drive shafts, universal joints and center bearings.
08.15	Diagnose universal joint noise and vibration concerns; perform necessary action.
08.16	Diagnose constant velocity (cv) joint noise and vibration concerns; determine necessary action.
08.17	Lubricate universal joints.
08.18	Remove and replace transmission mounts.
08.19	Remove and replace transmissions.
08.20	Remove and replace extension housing seals and bushings.
08.21	Remove and replace clutches, release bearings, linkage, and pilot bearings.
08.22	Replace clutch master and slave cylinders.
08.23	Remove and replace universal joints.
08.24	Diagnose and repair vehicle electronic speed sensors.
08.25	Remove and replace drive axle bearings and seals.
08.26	Inspect, remove and replace FWD bearings, hubs and seals
08.27	Clean and inspect diff. housing; check for leaks; inspect housing vent.
08.28	Check and adjust differential housing fluid level.
08.29	Drain and refill differential housing.
08.30	Diagnose noise and vibration concerns; determine necessary action.
08.31	Inspect and replace companion flange and pinion seal; measure companion flange run-out.
08.32	Service and repair differentials.
08.33	Remove and replace transaxle assemblies.
08.34	Adjust trans-axle shifting controls.
08.35	Inspect, remove, and replace constant-velocity axle assembly.
08.36	Service manual transmissions.
08.37	Rebuild manual transmission and/or transaxle assemblies.
08.38	Disassemble, service, and reassemble transfer case and components.
08.39	Diagnose, test, adjust, and replace electrical/electronic components of four-wheel drive systems.
09.0	Demonstrate proficiency in engine repair service.  The student will be able to:
09.01	Clean engines.
09.02	Remove and replace engine mounts.
09.03	Check valve guides for wear.
09.04	Perform cylinder balance tests.
09.05	Perform cylinder compression tests.
09.06	Perform cylinder leakage tests.
09.07	Determine source(s) of oil/coolant loss.
09.08	Determine source(s) of excess noise.
09.09	Determine cause(s) of overheating.
09.10	Check the engine oil pressure.
09.11	Inspect core plugs.
09.12	Inspect, remove and replace flywheels and ring gears.
09.13	Remove and replace engine assemblies.
09.14	Remove and replace oil pans.
09.15	Remove and replace oil pumps.
09.16	Clean cylinder block, oil passages and pistons.
09.17	Inspect block for warpage.
09.18	Measure and inspect engine components for proper tolerances.
09.19	Remove and replace crankshafts, main and rod bearings.
09.20	Remove and replace the camshafts and bushings.
09.21	Remove and replace pistons and rings.
09.22	Remove ridges and deglaze cylinder walls.
09.23	Remove and replace front and rear oil seals.
09.24	Remove and replace intake and exhaust manifolds.
09.25	Remove, clean, inspect and replace cylinder heads; and inspect heads for cracks and warpage.
09.26	Test and replace hydraulic lifters.
09.27	Remove and replace timing chains, belts and gears.
09.28	Test valve springs.
09.29	Adjust valve lifters.
09.30	Replace rocker arm assemblies.
09.31	Change oil and oil filters.
09.32	Perform cooling system pressure and dye tests to identify leaks; check coolant condition and level; inspect and test radiator, pressure cap, coolant recovery tank, heater core and galley plugs; determine necessary action.
10.0	Demonstrate proficiency in management skills.  The student will be able to:
10.01	Write and process work orders.
10.02	Process parts warranties and labor claims.
10.03	Process merchandise returns.
10.04	Accept and return cores/cards for rebuilt and exchange items.
10.05	Select and care for shop materials.
10.06	Use supervisory techniques for hiring and firing.
10.07	Prepare technical reports.
10.08	Perform business and technical computations.
10.09	Evaluate productivity.
10.10	Develop a customer relations plan.
10.11	Plan service facilities.
10.12	Schedule production.
10.13	Plan, organize, activate and control a service operation.
10.14	Perform auto safety inspections.
11.0	Demonstrate proficiency in appropriate communication skills.  The student will be able to:
11.01	Write logical and understandable statements, or phrases, to accurately fill out forms/invoices commonly used in business and industry.
11.02	Read and understand graphs, charts, diagrams, and tables commonly used in this industry/occupation area.
11.03	Read and follow written and oral instructions.
11.04	Answer and ask questions coherently and concisely.
11.05	Identify and use critical thinking methodologies and techniques.
12.0	Demonstrate proficiency in appropriate math skills.  The student will be able to:
12.01	Read and interpret measuring devices.
12.02	Solve number word problems.
12.03	Solve percentage problems.
12.04	Operate a calculator.
12.05	Use metric units related to auto industry.
12.06	Convert inches to millimeters and millimeters to inches.
12.07	Solve problems of length, area, volume and weight to include the circumference of a circle, the area of a rectangle, and the volume of a cylinder.
12.08	Measure size within a specified tolerance.
12.09	Add, subtract, multiply and divide using fractions, decimals, and whole numbers.
12.10	Identify various types of gears and interpret the meaning of a gear ratio number.
13.0	Demonstrate proficiency in appropriate understanding of basic sciences.  The student will be able to:
13.01	Understand molecular action as a result of temperature extremes, chemical reaction, and moisture content.
13.02	Draw conclusions or make inferences from data.
13.03	Identify health related problems which may result from exposure to work related chemicals and hazardous materials, and know the proper precautions required for handling such materials.
13.04	Understand pressure measurement in terms of P.S.I., inches of mercury, and K.P.A.
14.0	Demonstrate proficiency in employability skills.  The student will be able to:
14.01	Identify employment requirements for an automotive career.
14.02	Identify documents, which may be required when applying for a job.
14.03	Complete a job application form correctly.
14.04	Identify and adopt acceptable work habits.
14.05	Identify acceptable employee health habits; including infection control of blood borne pathogens.
14.06	Demonstrate appropriate telephone/communication skills.
14.07	Conduct a job search.
14.08	Demonstrate competence in job interview techniques.
14.09	Identify or demonstrate appropriate responses to criticism from employer, supervisor or other employees.
14.10	Demonstrate knowledge of how to make job changes appropriately.
14.11	Describe the Federal Law as recorded in (29 CFR-1910.1200).
15.0	Demonstrate proficiency in understanding entrepreneurship.  The student will be able to:
15.01	Define entrepreneurship.
15.02	Describe the importance of entrepreneurship to the American economy.
15.03	List the advantages and disadvantages of business ownership.
15.04	Identify the risks involved in ownership of business.
15.05	Identify the necessary personal characteristics of a successful entrepreneur.
15.06	Identify the business skills needed to operate a small business efficiently and effectively.
15.07	Identify and apply communication skills used in automotive careers.
16.0	Demonstrate proficiency in acceptable employee behavior in the automotive industry.  The student will be able to:
16.01	Explain the effects of chemical/substance abuse.
16.02	Identify principles of stress management.
16.03	Identify and define career opportunities in the automotive service industry.
16.04	Demonstrate acceptable industry dress code.
16.05	Identify and demonstrate proper customer relations skills.
16.06	Identify principles of time management.
16.07	Identify acceptable customer relations.

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students. 

General Education Course Requirements for AS and AAS Degrees

State Board of Education Rule 6A-14.030(4), F.A.C., identifies 15 credit hours as the minimum amount of general education coursework required in the Associate of Science (AS) degree and the Associate of Applied Science (AAS) degree.  In addition, Rule 6A-14.0303, F.A.C., implements s. 1007.25, F.S., and requires students entering a technical education degree program in the 2022-2023 academic year, and thereafter, to complete at least one identified core course in each subject area as part of the general education course requirements (15 credit hours total) before a degree is awarded) The core subject areas include: 
•	Communication. 
•	Humanities.
•	Mathematics. 
•	Natural Sciences.
•	Social Sciences.

Career and Technical Student Organization (CTSO)

SkillsUSA is the co-curricular career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AAS degree program includes the following College Credit Certificates (CCC):

Automotive Service Technician (0615080301) – 24 credit hours
General Automotive Technician (0615080302) – 44 credit hours 

Standards for the above certificate programs are contained in separate curriculum frameworks.